Refund and cancellation policy

What you pay

• The Individual plan is free. Paid plans are billed monthly in US dollars through Stripe. The price you see before checkout is the price you pay, plus any sales tax the law requires; there are no setup or hidden fees.
• Paid plans renew every month until you cancel. Credit packs are one-time purchases and never renew.
• Paid plans may not be on sale to everyone yet during the beta.

Free trial

Each studio can try one paid plan free for 7 days, once. A card is needed to start it. If you cancel before the trial ends, nothing is charged. If you do not, the plan’s monthly price is charged when the trial ends and every month after until you cancel. Plan and billing shows the day the trial ends and what will be charged.

Cancelling

Owners can cancel at any time in Plan and billing › Manage payment, without contacting us. The plan stays active until the end of the month you paid for, then the studio moves to the free plan. Your data stays; nothing is deleted because you cancel.

Refunds

• Refunds are not automatic. Email billing@shiplua.com or support@shiplua.com and we review each request, taking into account how much of the plan and its credits you have already used.
• A refund removes the credits left from that purchase.
• Consumers in the EU and UK can withdraw from a purchase within 14 days. Every plan and credits checkout asks you to tick that your purchase starts straight away, so a refund in those 14 days covers the part you have not used: credits left from the purchase, or the days left in the plan period. After the purchase we email you a copy of that request. A gift purchase keeps the full 14-day refund while the gift is unredeemed. Nothing in this policy limits other rights the law gives you.
• Included credits reset each month and do not roll over. Purchased packs last 365 days, and promotional credits 90 days. Credits have no cash value.

Failed payments

If a renewal fails, you keep the plan for 7 days while you update your card, then the studio moves to the free plan. Nothing is deleted because of a payment problem.

Contact

Billing questions: email billing@shiplua.com. The full rules are in the terms of service.